FAQs

Q: Are you hiring?
A: From time to time positions do come available. You are welcome to bring your resume into the shop at any time. If a position becomes available we may contact you.

Q: What is your return policy?
A: For items bought in the retail shop in Springfield IL you are welcome to bring back any unused goods for a exchange only we do not offer cash refunds.
For items ordered of one of our websites you are welcome to contact our internet sales team at Support@pennyLaneGitfs.com or toll free at 1-888-266-4531

Q: What gauge is my body piercing?
A: The best thing to do is go back and ask your piercer. Unless you request something different, most piercers have a standard size they prefer to use for starter jewelry. Most starter piercings are usually either 14 or 16 gauge, although some may go as large as 12 or as small as 18. Piercing gauges vary depending on the shop you got pirced at and what part of the body you have pierced. Gauge sizes work in reverse, meaning that higher numbers (like 16 gauge) are thinner than smaller numbers (like a 6 gauge). Body jewelry gauges usually range from 18 to 00g – after 00g, jewelry then goes to actual measurements such as with 1/2 inch plugs. The word gauging refers to increasing the size of a piercing hole to accommodate larger jewelry.

Q: Do you sell Salvia?
A:No we do not.

Q: Do you do tattoo or body piercing?
A: Not at this time

Q: Do you have a Facebook page?
A: YES!! www.facebook.com/pennylanegifts

Q: Do you ship internationally?
A: Not at this time

Q: When will my order ship?
A: Most orders ship within 1-3 business days.